Tasq Staffing Solutions, Inc. is hiring a Helpdesk Customer Support - Supervisor

Qualifications: • Bachelor’s degree in Business, Marketing, Business, Information Technology, or related field. • At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment. • Proven expertise with live chat and ticketing tools like Zendesk, Freshdesk, and Salesforce Service Cloud for excellent support. • Strong understanding of digital advertising metrics (CPC, CPM), targeting, and conversion tracking. • Excellent written and verbal communication skills. • Analytical ability to interpret campaign data and optimize performance. • Adaptable and resilient in fast-paced, high-volume, shift-based environments, meeting daily targets. • Empathetic, customer-focused with strong interpersonal skills to deliver outstanding support. Roles & Responsibilities: • Deliver exceptional real-time support to advertisers through live chat, email, and ticketing platforms like Zendesk and Salesforce. • Expertly manage a high volume of complex call center inquiries involving campaign setup, ad performance, targeting, billing, and Pixel tracking. • Act as a trusted advisor, guiding advertisers to optimize their campaigns and make the most of our platform’s features. • Keep thorough and accurate case documentation, capturing every interaction, troubleshooting step, and resolution detail. • Support and potentially lead team members to consistently achieve SLAs for response time, issue resolution, and customer satisfaction. • Clearly articulate complex product details to advertisers, tailoring explanations to suit a variety of technical backgrounds. • Oversee short-term team initiatives and make informed operational decisions, while actively contributing to our internal knowledge resources. • Collaborate closely with peers and team leaders to continuously improve service quality and streamline processes. • Embrace flexibility by working rotational shifts to provide outstanding support to a global network of advertisers across diverse time zones.