Responsibilities
- Conduct detailed quality assurance assessments on customer support interactions across tickets, live chats, emails, and escalated cases, evaluating technical accuracy, procedural adherence, and communication effectiveness based on defined QA benchmarks.
- Design and execute complex SQL queries to verify outputs from data pipelines, validate conversion events, cross-check attribution data, and audit reporting accuracy across multiple database systems.
- Review and validate API integrations, including RESTful APIs, webhooks, and server-side tracking, ensuring compliance with technical documentation, schema requirements, and intended functionality.
- Lead end-to-end quality validation for conversion tracking implementations—covering client-side pixels, server-to-server, and mixed architectures—to confirm data completeness, correct deduplication, and alignment with event schemas.
- Evaluate support quality and technical resolution accuracy for Ads Manager platforms such as Meta Business Suite, Google Ads, and TikTok for Business, ensuring proper use of platform-specific knowledge and adherence to operational workflows.
