• Exceptional communication and customer handling skills
• Experience working with ticketing system.
• Strong analytical skills and quality conscious
• Should work in 24/7 rotational shift timing
• Should resolve technical problem (over a phone/Chat or remote systems support)
• Basic Understanding of Windows XP/Win 7.
• Basic Understanding of Email configuration and support on MS office tools.
• VPN troubleshooting and Incident Management.
• Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)
• Basic Understanding of Network Concepts
• Basic Understanding of AD
• Basic Understanding of troubleshooting Mobile Devices
• Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions
• Follow the escalation process
• Follow the shift hand-over process
• Update work logs
• Update the knowledge base
• Coaching fresher’s to be independent
• Coaching analysts for correct routing of tickets, capturing critical information
• Technically upgrade across versions of environment when required
• Adhere to organization policies and procedures
Apply on company website Cary, NC On-site Contract
Collabera is hiring a Helpdesk Analyst L1
About company
At Collabera, we recognize that our client satisfaction depends in large part on our resource satisfaction, so we make meeting your career needs a top priority. We provide a high-touch, supportive environment that enables you to grow and challenge yourself while maintaining work-life balance. Choose from a wide range of exciting opportunities from our diverse Fortune 500 client base.
Job Description: * Responsible for working with customers and designers to build custom websites. This includes HTML and CSS coding, assisting in the QA, testing and the actual publishing of the websites
* Assist in providing back-up design support when needed
* To be part of a team that applies knowledge of web development to build and deliver custom websites and on-line advertisements (e.g., banner ads) for customers. This includes supporting website development services as well as rich media ad design / development.
Qualifications: • Associates degree or related experience in a technical field required• Professional experience in web development, including website development, building site pages and developing code• Working knowledge of developing and integrating themes into WordPress• HTML page creation from raw format design files – such as Photoshop PSD files• Fluent in CSS tableless layouts and experience with CSS frameworks such as Foundation or Bootstrap• Ability to write, debug and test scripting languages like Javascript and experience with frameworks such as jQuery and jQueryUI• API Integration into existing CMS systems (preferably WordPress)• Managing and organizing source code revisions and files with versioning tools such as Git or SVN• Build site pages, unit test, and support the implementation of customer web sites• Analyze and document user requirements.• Maintain and update new and existing customer websites• Acquire and maintain knowledge of current standards, policies and procedures• Collaborate with other team members and cross-functional units to ensure quality• Maintain and develop technical skills to keep current in systems programming and analysis techniques
Additional Information: All your information will be kept confidential according to EEO guidelines.
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