Responsibilities
- Record, diagnose, and resolve routine technical incidents
- Forward advanced technical issues to higher-tier support teams
- Provide timely and dependable assistance to ensure positive user interactions
- Manage client inquiries and service requests through ticketing systems
- Identify and troubleshoot technical problems efficiently
- Coordinate with senior staff for issue escalation and resolution
- Maintain clear communication and deliver strong service quality
- Monitor systems for performance issues and assist with routine upkeep
- Maintain accurate records and contribute to process improvements
Benefits
- Hybrid working environment
- Opportunity to support prominent sports and golf organizations
- Be part of an expanding managed services provider with key industry alliances
- Engage with a variety of clients using current technologies
Work Arrangement
Hybrid
Responsibilities
- Logging, troubleshooting and resolving day-to-day technical issues
- Escalating more complex problems to senior engineers
- Delivering fast, reliable support and a great customer experience
- Client Support & Ticket Management
- Troubleshooting & Issue Resolution
- Escalation & Collaboration
- Customer Experience & Communication
- System Monitoring & Maintenance
- Documentation & Continuous Improvement
Benefits
- Hybrid working environment
- Work with leading Australian clubs and golf venues
- Join a growing MSP with strong industry partnerships
- Exposure to diverse clients and modern technologies
