One of our operating companies, Secom Technology, is seeking a Helpdesk Support Engineer (Level 1–2) to join the team in Kingsgrove, Sydney.
As the first point of contact for IT support, you will be responsible for logging, troubleshooting and resolving day-to-day technical issues, while escalating more complex problems to senior engineers. You will play a key role in delivering fast, reliable support and a great customer experience.
Responsibilities
- Client Support & Ticket Management
- Troubleshooting & Issue Resolution
- Escalation & Collaboration
- Customer Experience & Communication
- System Monitoring & Maintenance
- Documentation & Continuous Improvement
Skills
- 1–2 years’ experience in a Service Desk / Helpdesk / IT Support role
- Strong understanding of Windows 10/11 and Microsoft 365
- Experience with Active Directory and user account management
- Exposure to ticketing systems (e.g. ConnectWise or similar)
- Basic understanding of networking (DNS, DHCP, Wi-Fi)
Desirable
- Experience in an MSP environment
- Exposure to RMM tools
- IT certifications (CompTIA A+, Microsoft Fundamentals, etc.)
- Familiarity with VMware or Hyper-V environments
Benefits
- Hybrid working environment
- Work with leading Australian clubs and golf venues
- Join a growing MSP with strong industry partnerships
- Exposure to diverse clients and modern technologies
Apply on company website Kingsgrove Hybrid
Secom Technology is hiring a Helpdesk Agent, Level 1 - Secom
About company
Secom Technology is an IT services company supporting small-to-medium sized organisations and the club industry throughout Australia.
We provide IT services for small to medium sized organisations, and the club industry, throughout Australia. Secom Technology have the flexibility to fit in with your business needs by working as your full-service outsourced IT department or working on specialist projects within your current IT team.
We are committed to keeping your IT systems secure and functioning seamlessly. Our focus is on enhancing the functionality and efficiencies of hardware and software infrastructure using enterprise-level technology tailored to the needs of each business.
- All staff are long-term employees that have built up considerable industry experience.
- We have helpdesk staff with wide-ranging experience to help identify and assist in the resolution of issues quickly.
- We have a number of employees with expertise in gaming systems and POS issues.
- There is a dedicated project team working on project delivery services.
- We use Australian cloud-based data centres that are fully encrypted and where data is held on Australian shores.
- We are specialists in cyber-security and use a holistic approach – including 3rd party interactions.