Responsibilities
- Monitor and address incoming support requests in the helpdesk system.
- Take complete responsibility for resolving assigned tickets, escalating when necessary.
- Communicate professionally with users, providing clear updates, accurate time logs, and detailed records.
- Keep client documentation current by updating it when changes occur or outdated content is found.
- Act as a professional representative of the company, treating each client concern with personal accountability.
- Recognize and report opportunities for system improvements in areas like hardware, network, security, internet service, or cloud platforms.
Benefits
- 401(k) plan with employer match
- Comprehensive medical, dental, and vision coverage including telehealth services
- Life insurance and both short-term and long-term disability protection
- Unlimited paid time off policy
- Weekly meal benefit via DoorDash
- Formal rewards and recognition program
- Bonuses for earning certifications and opportunities for career development
Work Arrangement
Hybrid
Other
- Relocation assistance is not offered.
- Applicants must currently live in or near Lisle, IL (60532).
- On-site presence is required during the initial training phase, lasting about 45 days.
- After training, the position operates on a hybrid schedule.
