Responsibilities
- Monitor system performance and ensure service availability
- Create and manage user accounts in Active Directory
- Perform regular data backup operations
- Install and configure desktop software applications
- Send and manage emergency alerts and escalations
- Diagnose and resolve hardware and software issues for end users
- Deliver high-quality customer support experiences
- Provide remote assistance using desktop connectivity tools
- Respond to incoming service desk and help desk phone calls
- Process and resolve service tickets efficiently
- Perform additional technical tasks as required
Other
All personal information will be handled confidentially in compliance with EEO guidelines.
