Responsibilities
- Serve as the initial point of contact for resolving user issues related to hardware, software, and applications.
- Record all support activities accurately in an internal IT service management ticketing system.
- Apply technical expertise and customer service skills to address software and hardware usage questions and training needs.
- Diagnose and resolve problems with PCs, including hardware and software components, as well as printers.
- Develop clear technical documentation for internal teams and end users based on resolved issues.
- Support system configuration management using Microsoft Intune and similar enterprise tools.
