Responsibilities
- Handle customer inquiries by finding innovative ways to respond to diverse questions, issues, and concerns.
- Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
- Calmly attempt to resolve and de-escalate any issues.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and possibly process payments.
- Track all call-related information for auditing and reporting purposes.
- Provide feedback on call issues.
- Upsell if required.
Benefits
- Comprehensive health benefits, which may include medical, vision, and dental.
- Mental health and well-being resources, including Employment Assistance Programs, health and personal time off (HPT), and leave programs as eligible.
- Competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Work Arrangement
Remote
Other
- Employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
- Work from home requirements: dedicated workspace near router, hardwired Ethernet, minimum 15 Mbps download/10 Mbps upload, ISP under 50ms, no Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN, proof of internet speed required.
