Responsibilities
- Engage with clients by phone, email, chat, or social media to address questions and resolve issues
- Remain composed and professional while managing difficult situations and reducing tension
- Forward complex cases to appropriate departments when needed
- Handle customer assistance requests, including processing payments when applicable
- Record call details accurately for compliance, auditing, and reporting
- Share insights and feedback regarding recurring or notable customer service issues
- Identify and present additional service opportunities when appropriate
Benefits
- Comprehensive training provided with pay
- Wages that are competitive within the industry
- Full benefits package including medical, dental, vision, and 401k
- Accrued paid time off
- Programs focused on employee wellness and engagement
Compensation
Competitive Wages
Work Arrangement
Remote (Worldwide)
Team
Virtual team environment
Other
Ability to work remotely in a virtual team environment
Not applicable
