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Waterloo, Sydney Hybrid Full-time

Sonder.io is hiring a Head of Revenue Operations

Responsibilities

  • Own forecast accuracy and methodology across all revenue streams
  • Design multi-scenario forecasting models with leading indicators
  • Deliver weekly pipeline reviews and monthly exec business reviews
  • Look around corners and proactively address blockers with stakeholders
  • Define CRM strategy aligned to Sonder’s GTM motions and growth stage
  • Lead system implementations, integrations, and rationalisation
  • Establish and enforce data governance standards across revenue-related systems
  • Test and deploy new CRM capabilities to support product portfolio expansion
  • Design and automate workflows that accelerate deal velocity and reduce friction
  • Build renewal expansion processes that improve retention rates and cycle time
  • Identify structural bottlenecks in the revenue lifecycle and implement solutions
  • Lead territory planning, capacity modeling, and quota-setting processes
  • Partner with Sales, Marketing, and CS leadership on GTM planning and resource allocation
  • Synthesise win/loss analysis and insights to inform GTM and commercial strategy
  • Define, track and report on revenue KPIs
  • Support cross-functional alignment by maintaining line of sight and shared operating rhythm across Sales, Marketing, and CS
  • Drive pricing strategy execution and commercialization frameworks with Commercial team
  • Partner with Finance on revenue reporting, headcount planning, and unit economics
  • Collaborate with Commercial function to operationalise commercialisation frameworks across GTM systems and processes
  • Collaborate with Data/Engineering on systems architecture and integrations
  • Lead a team of 3 ICs (Enablement Manager, CRM Specialist, RevOps Analyst)
  • Set clear priorities and delegate technical execution, maintaining strategic oversight
  • Develop team capabilities and create clear growth pathways
  • Foster a culture of operational excellence and continuous improvement

Requirements

  • 7-10 years in Revenue Operations, Sales Operations, or related commercial operations roles
  • 3+ years leading RevOps teams as a player-coach, balancing strategic vision with hands-on execution
  • Proven experience through scale-up phase ($20M-$100M ARR growth stage preferred)
  • Track record of driving measurable improvements in forecast accuracy, deal velocity, or GTM efficiency
  • Experience implementing and optimizing CRM platforms (Hubspot preferred) and GTM tech stack

Nice to Have

  • HealthTech or regulated industry experience highly valued

Benefits

  • Hybrid working environment + modern office facilities
  • Learning fund - annual contribution + 2 days of study leave to support your personal development
  • Paid parental leave with an attractive return to work policy (e.g. Return to work at 80% for the first 3 months at full pay!)
  • Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success
  • Induction and onboarding designed to make you succeed in your new role
  • Salary packaging and novated leasing
  • Wellbeing support to invest in your own wellbeing
  • Free coffee Tuesdays and catered lunch on Thursdays
  • Team social fund to connect with your team, plus company wide social events
  • Dog-friendly office
  • Volunteer leave - 2 days per year to participate in meaningful causes and contribute back to the community

Work Arrangement

Hybrid — Australia, New Zealand, UK

Team

Team size: 3 ICs (Enablement Manager, CRM Specialist, RevOps Analyst)

Additional Information

  • All Sonder employees are required to complete a National Police Check and WWCC
About company
Sonder.io
At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents. By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes. Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale. Our impact and scale: - 1,000,000+ members across multiple countries - 200+ team members, plus an extensive network of on-the-ground responders If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!
All jobs at Sonder.io Visit website
Job Details
Department Commercial
Category other
Posted 3 hours ago