About the Role
This role is about shaping how customers experience the platform from first interaction to long-term use, ensuring UX is embedded in product decisions from the outset, not applied afterward.
Responsibilities
- Define and execute the end-to-end product experience strategy across all platform offerings.
- Establish design as a foundational system by developing principles, standards, rituals, and scalable practices.
- Transform customer feedback and behavioral signals into actionable insights that drive UX and product enhancements.
- Integrate user experience expertise into sales demonstrations, custom implementations, and client-facing initiatives to ensure clarity and consistency.
- Drive the adoption of new features through experience-led rollouts that support user discovery, comprehension, and engagement.
- Collaborate closely with product management to embed user-centered thinking into product discovery, prioritization, and roadmap decisions.
- Lead the product design function as a strategic partner to product and engineering leadership.
- Guide the balance between usability, system complexity, and scalability within a high-growth fintech environment.
Our Mission and Vision
Empower visionary entrepreneurs to build transformative internet businesses by providing advanced financial infrastructure. The goal is to become the leading global payments orchestration platform. Clients include Bolt, Ajax, Nova Post, MEGOGO, and the platform is trusted by J.P. Morgan. Recognized as #2 in Forbes Ukraine's 'Employer of the Year 2026' award.
Why are we introducing Product UX/Product Experience Role
Product excellence is measured not just by shipped features, but by how intuitively customers understand and use the product in real workflows. As the company scales, UX must be a core strategic driver. This role ensures customer insight, design, and experience are integrated into product decision-making from the start, shaping the full customer journey from initial demo to ongoing value realization.
What Makes This Role Different
This is a leadership role centered on experience, clarity, and customer value — not visual design or UI support. The position directly influences product direction, development approach, and customer perception, operating at the strategic level alongside product and engineering leadership.
Why Join Solidgate?
Opportunity to build a world-class product experience from the ground up at a high-growth fintech leader. The platform serves modern internet businesses with comprehensive capabilities in payments, fraud prevention, subscriptions, tax compliance, and chargeback management. Backed by Endeavor, the first European-based payment orchestrator in the network. Rapid expansion offers career-defining impact. Work with a top-tier engineering team using modern practices like automated CI/CD, code reviews, testing, metrics, and early access to advanced fraud technologies.
