Responsibilities
- Take responsibility for how users adopt and continue using our products over time. Identify and remove friction that prevents users from reaching long-term value.
- Ensure users quickly understand how to use our products and achieve their first meaningful outcomes.
- Intelligence and drivers tracking, ownership of company wide education and priority setting.
- Continuously improve how the product supports users beyond the initial setup - making it easier to return, continue, and expand usage.
- Improve how different products connect and work together, helping users naturally grow within the ecosystem without confusion or friction.
- Analyze user behavior, identify drop-offs, and define clear actions to improve retention and product usage.
- Work closely with product, engineering, and customer-facing teams to implement improvements quickly and effectively.
- Hire and develop a team that combines analytical thinking with strong product sense to improve long-term user outcomes.
- Design and execute experiments that improve usability, engagement, and long-term product adoption.
Requirements
- Proven experience improving product retention in a high-scale B2C SaaS environment
- Strong understanding of user behavior across the full product lifecycle
- Experience improving onboarding, activation, and long-term product usage
- Ability to translate data into clear product decisions
- Experience leading cross-functional product teams
- Strong understanding of product metrics (e.g. retention, churn, cohort behavior)
- Technical background or experience working closely with engineering teams
- Excellent communication skills in English
Benefits
- Access to learning platforms like Reforge and Coach Hub
- Attendance at global conferences
- Physical and digital libraries
- Feedback culture and mentoring through TesoXchange
- Internal mobility and career advancement opportunities
- Work from modern offices in Kaunas and Vilnius, from home, or anywhere in the world
- Flexible schedule management
- Health insurance from Day 1
- Gym memberships
- Recharge leave
- Headspace subscriptions
- Regular health checks
- Wellbeing-dedicated events, sports, arts, and hobby clubs
- Company events: Summerfest, Winterfest, Town Hall, Meet the Client initiatives, team-buildings, and workations
- Access to the Žalgiris Arena VIP Lounge
- Milestone gifts for weddings, new parenthood, and graduations
Work Arrangement
Remote (Worldwide)
Team
Team size: 900+. Structure: Part of the Product organization, working alongside engineering managers, developers, lifecycle specialists, and designers.
Additional Information
- English is required
- Flexible work schedule
- Work from anywhere in the world
