Responsibilities
- Lead and develop a large, multi-functional team spanning various operational services.
- Restructure the organization for stability, placing individuals in roles that match their strengths and minimizing frequent reorganizations.
- Train and guide mid-level leaders to conduct productive one-on-one meetings, prioritize team growth, and make confident, informed decisions.
- Foster a workplace culture rooted in transparency and responsibility, with clearly defined roles, performance metrics, and career progression paths.
- Implement programs that boost team morale, rebuild trust, and reduce exhaustion to cultivate a resilient and driven workforce.
- Evaluate and revamp workflows, standard operating procedures, and service models to support long-term growth and efficiency.
- Develop a comprehensive operations guide to minimize reactive work and ensure tasks are consistently completed.
- Ensure consistent and effective onboarding by training managers and standardizing best practices for new team members.
- Put in place systems to identify and address performance shortfalls at entry and mid-tier levels.
- Design realistic workload and capacity frameworks to distribute tasks fairly and avoid employee burnout.
- Guide senior leaders on transitioning from manual tracking methods to robust digital platforms and reporting tools.
- Collaborate with technology and operations units to automate repetitive tasks and digitize core processes.
- Implement live reporting and data analytics to improve leadership insight and enable timely, proactive decisions.
- Serve as the key liaison connecting Operations, Sales, and Finance teams to ensure coordination and continuous feedback.
- Turn strategic objectives into actionable operational plans and measurable outcomes.
- Enhance client satisfaction by integrating a client-first mindset into daily operations and company culture.
Work Arrangement
On-site — Riyadh
Other
- Must be fluent in Arabic.
- Must be currently based in KSA or open to relocation.
