Activate Talent is hiring a Head of Operations

Location: 100% Remote Schedule: Monday to Friday 8am to 5pm PST Conditions: Long Term Independent Contractor Reporting: Reports directly to the Founder / CEO Overview We’re looking for a Head of Operations to build and own the operating system of a fast-growing DTC brand scaling from ~$13M to $20M+. This role is responsible for turning strategy into execution at scale — owning the cadence, systems, and infrastructure that keep the business running efficiently without relying on the Founder. You will not own growth or creative — you will own the machine that makes those teams perform better. What You’ll Own Operating System & Execution • Build and run the company’s weekly operating cadence (leadership meetings, KPIs, accountability) • Establish and manage team scorecards, 1:1 structures, and performance tracking • Ensure clear ownership, priorities, and execution across all functions Cross-Functional Operations • Act as the central operator connecting Growth, CX, Supply Chain, and Finance • Ensure the business can scale (spend, demand, launches) without operational breakdowns • Identify risks early and implement solutions before they impact performance Supply Chain & Vendor Management • Oversee inventory planning, 3PLs, and contract manufacturers • Ensure high in-stock rates on key SKUs (Amazon & DTC) • Audit and optimize vendor relationships, costs, and dependencies Finance Operations • Own operational finance workflows (bill pay, vendor payments, subscriptions) • Monitor daily P&L performance and flag issues proactively • Build and maintain a rolling cash forecast People & Process • Own hiring operations, onboarding, and team structure • Ensure every role has clear KPIs and accountability • Build SOPs and scalable processes across the organization Systems & Infrastructure • Own and optimize tools like Notion, Google Drive, and internal systems • Audit and streamline the tech stack • Implement automation and AI-driven workflows to improve efficiency Experience • 3–7+ years in operations within a DTC / eCommerce brand • Experience scaling a business from ~$10M to $30M+ (or similar stage) • Strong exposure to supply chain, fulfillment, and vendor management • Experience owning internal operations, not just projects Core Skills • Deep understanding of operating systems (EOS or similar) • Strong financial literacy (P&L, forecasting, cost control) • Experience building and managing processes, SOPs, and team structures • High proficiency with tools like Notion, Slack, and operational dashboards • Comfortable using AI tools (ChatGPT, Claude, etc.) in daily workflows Leadership & Mindset • Highly execution-oriented — moves fast and takes ownership • Strong organizational and prioritization skills • Able to balance speed with structure • Proactive problem-solver who anticipates issues before they happen Nice to Have • Experience in supplements, health, wellness, or fitness • Experience working with 3PLs and contract manufacturers • Built automation systems or internal AI tools What Success Looks Like • Founder is no longer involved in day-to-day operations (<5 hrs/week →