Responsibilities
- Guide, develop, and expand a group of Renewals Managers and Team Leads, promoting a culture of excellence, responsibility, and ongoing enhancement.
- Manage the entire renewal process, including contract and entitlement review, quote creation, customer discussions, and final agreement and booking in the Order Management System (OOS), Salesforce (SFDC), and CPQ.
- Improve retention rates and safeguard Annual Recurring Revenue (ARR). Develop and implement tactics to optimize pricing, including enforcing indexation, and secure long-term contracts.
- Function as the primary strategic connector between the Renewals team and Account Managers (AMs), Legal, Finance, Commercial Operations, and Fulfilment. Ensure consistency in pricing strategies, exception management, and adherence to contract terms.
- Act as the senior escalation point for complex customer negotiations, commercial modifications, and at-risk renewals, facilitating smooth transitions and reducing customer loss.
- Lead and drive projects to simplify renewal workflows. Collaborate with Growth Tech and IT teams to implement key system integrations, deploy AI-based contract risk analysis, and automate quoting and assignment processes.
Work Arrangement
Hybrid
