Responsibilities
- Lead the end-to-end modernisation of the organisation’s Accounts Payable (AP), Accounts Receivable (AR), and Payroll functions.
- Develop and transition global financial operations into a streamlined, scalable model ensuring rigorous compliance and efficiency.
- Report to the Deputy CFO and lead functional teams through a period of change.
- Establish a robust operational framework for the future of Finance Operations.
- Optimise, standardise, and automate finance processes to strengthen controls, improve service quality, and ensure deadlines are consistently met.
- Operationalise the Global Payroll project as it transitions from project to business as usual.
- Establish and monitor service-level agreements (SLAs) to ensure timely and accurate delivery of Finance Operations services.
- Lead and develop teams, fostering a high-performance culture, accountability, and continuous improvement.
- Ensure effective resource planning and workload management to meet business deadlines and service expectations.
- Build strong cross-functional relationships with internal stakeholders including Procurement, HR, Treasury, and Financial Control.
- Provide support during audits.
- Manage the team responsible for the end-to-end AP process and AR processes.
- Maintain robust controls and monitor the performance of key SLAs and KPIs.
- Manage the Global Payroll team and oversee the accurate and timely processing of all payroll activities.
- Build and maintain a clear and effective end-to-end payroll process addressing both standard and complex payrolls.
- Lead payroll-related processes and activities required from any Global Mobility queries or requests triggered by the HR team.
- Onboard and lead the set up and execution of any additional payrolls or shadow payrolls around the world as required.
- Ensure compliance with all relevant employment tax and payroll compliance legislation.
- Track the performance of external payroll providers and drive performance improvement initiatives as required.
- Partner with HR to ensure payroll inputs are complete, validated, and aligned with contractual and policy requirements.
- Drive continuous improvement initiatives across Finance Operations to streamline processes, reduce manual effort, and enhance control.
- Identify opportunities for automation through technology, workflow tools, and system enhancements.
- Standardise processes and documentation to ensure consistency and reduce operational risk.
- Ensure statutory, regulatory, and internal policy compliance across AP, AR, and Payroll.
- Develop and monitor KPIs, SLAs, and operational metrics to measure performance and service quality.
- Prepare regular reporting for senior management on operational performance, risks, and improvement initiatives.
- Lead the Finance System activities within the Finance team for enhancements or maintenance to the Finance systems (primarily ERP, Reporting etc).
- Act as a senior stakeholder in finance systems improvements and upgrades.
- Ensure systems are used effectively and teams are trained to maximise capability.
- Collaborate with IT and system providers to address issues and optimise workflows.
Requirements
- Extensive experience leading Finance Operations functions in either AP, AR, or Payroll.
- Demonstrable experience driving process improvement, automation, and operational excellence.
- Strong knowledge of financial controls, compliance requirements, and best practice frameworks.
- Experience managing teams in a fast-paced, multi-location, multi-currency environment and delivering to strict deadlines.
- Familiarity with ERP systems (Microsoft Business Central), CRM (Salesforce), Webshop and workflow/automation tools.
- Proven track record in stakeholder management and cross-functional collaboration.
- Strong leadership skills with the ability to motivate, develop, and mentor teams.
- Excellent analytical, problem-solving, and decision-making abilities.
- High attention to detail and commitment to accuracy and control.
- Strong communication skills, able to convey complex information clearly and concisely.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Ability to thrive in change, lead transformation, and drive continuous improvement.
- Resilience, adaptability, and a proactive, solutions-oriented approach.
Nice to Have
- Degree in Finance, Accounting or Business operations desirable.
