Responsibilities
- Serve as a strategic and technical leader, shaping direction for the segment in collaboration with cross-functional stakeholders.
- Recruit, manage, mentor, and retain a top-tier pre-sales engineering team.
- Champion the pre-sales function across the organization to elevate its impact and visibility.
- Collaborate with business leaders to identify market trends and provide strategic input to product and executive teams.
- Model resilience, positivity, and continuous growth while maintaining team motivation in a dynamic environment.
- Empower team members to expand client relationships through effective upsell and cross-sell strategies.
- Work closely with Sales, Marketing, and technical units to create unified go-to-market strategies that enhance customer outcomes and revenue growth.
- Demonstrate strong executive presence and build trusted relationships with senior decision-makers.
- Act as a senior sponsor in executive briefings and lead strategic discussions with key accounts.
- Maintain close alignment with product development teams, advocating for customer needs to influence roadmap priorities.
- Foster cross-organizational collaboration to align stakeholders and drive consensus at all levels.
- Guide the team in navigating complex technical evaluations and resolving high-pressure customer challenges.
- Develop performance metrics and operational processes to assess team impact and adapt to evolving business demands.
- Monitor industry advancements and competitive movements to inform engagement strategies and planning.
- Represent the company at conferences, customer reviews, and industry forums, contributing thought leadership and innovation.
- Serve as the final escalation point for critical technical issues during pre-sales and post-sales phases.
