Responsibilities
- Define, champion, and execute the long-term design vision for Xapo's client-facing touchpoints across mobile and web — treating measurable user-experience quality, not just aesthetics, as the standard of success.
- Own the metrics that demonstrate design's business impact such as task-completion and speed in core journeys and design-system adoption, reporting on these quarterly at the executive level.
- Run design as a fully accountable business function, owning headcount planning, prioritisation, and delivery, so the organization scales predictably alongside Product and Engineering.
- Partner closely with Marketing, who lead Xapo's brand strategy and identity, to ensure that brand is expressed faithfully throughout the user journey — creating a seamless aesthetic and narrative transition from public campaigns to in-app transactional flows, with clear swimlanes and shared rituals between the two teams.
- Oversee user research and journey mapping to elevate the design and usability of complex regulatory, private banking, and crypto-native payment flows — working with Product, who own the journeys themselves, to reduce friction without compromising security.
- Scale and govern a unified design language and Figma system — co-developed with Marketing's brand team where the system touches brand expression — to drive velocity, consistency, and visual quality across product and web.
- Standardise a culture of data-informed design, embedding regular usability testing and customer discovery as a standard gate before handoff to ensure high-quality, validated releases.
- Work closely with Product and Engineering leadership so the design organisation is engaged early, bringing craft and usability expertise into strategic direction and product requirements from the earliest stages — and act as design's ambassador to Marketing, Compliance, and other key stakeholders.
- Partner with security and AI engineering teams to establish a safe, governed framework for utilising AI tools in asset creation and UX personalisation.
- Recruit, mentor, and lead a remote, multi-disciplinary design organisation spanning Product Design, Research, and UX Writing, fostering a culture of craft, critique, and continuous growth.
Requirements
- 10+ years of digital design experience, with at least 4+ years in an executive leadership role (Director/VP) managing multi-disciplinary design teams in a high-growth fintech, neobank, or digital asset platform.
- Broad creative fluency, with a strong portfolio demonstrating complex interactive product design executed to a high aesthetic standard, and a proven ability to work within and extend an established brand identity.
- Proven track record of improving key business and design metrics (conversion, NPS, task completion, and platform ratings) through design-led initiatives.
- Demonstrated ability to resolve operational friction, streamline design workflows, and build high-trust partnerships with marketing, product, and engineering teams — particularly experience navigating shared ownership of brand between design and marketing functions.
- Deep knowledge of native mobile platform guidelines (iOS and Android) and modern Web standards, along with experience scaling enterprise-grade design systems.
- Strong familiarity with the unique UX and trust challenges in fintech, banking, and digital assets.
- Exceptional communication and executive storytelling skills, with the ability to clearly articulate the business value of design decisions to the C-suite and board.
- Operational, direct, and collaborative leadership style tailored for a fully remote, globally distributed environment.
- A dedicated workspace.
- A reliable internet connection with the fastest speed possible in your area.
- Alignment with Our Values and the Xapo Values-Driven Leadership principles.
Benefits
- Impact Globally, Work Remotely.
- Shape the Future Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
- Great work-life balance Build amazing things with a balance of autonomy and collaborative teamwork.
- Set your own work schedule and make use of a flexible PTO plan when you need to recharge.
- Expect Excellence Collaborate, learn, and grow with a high-performance team.
- Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.
Work Arrangement
Remote (Worldwide) — Remote - Work from Anywhere
Additional Information
- Fully distributed team of over 160 Xapiens that work remotely from 50+ countries around the world.
- Full time, 100% remote position.
- Work from anywhere.
