Responsibilities
- Act as the primary point of contact for 20–30 active clients
- Lead client check-ins, manage expectations, and handle ongoing requests
- Proactively identify risks and prevent churn
- Own client satisfaction, retention, and long-term success
- Diagnose and fix underperforming cold email campaigns
- Troubleshoot deliverability issues, list quality, and low-converting copy
- Review and QA campaigns before launch
- Continuously optimize campaigns for performance and results
- Build and refine delivery processes and documentation
- Create scalable playbooks and workflows
- Track SLAs, client health metrics, and performance standards
- Work closely with developers on technical and infrastructure issues
- Coordinate with the outreach team on execution and optimization
- Report directly to the founder on client health, risks, and performance
Requirements
- Experience leading client operations, account management, or delivery in a startup environment
- Strong background in cold email, lead generation, or outbound campaigns
- Hands-on expertise in: Cold email strategy
- Hands-on expertise in: Copywriting
- Hands-on expertise in: Deliverability and inbox placement
- Hands-on expertise in: Campaign optimization
- Ability to personally write and improve campaign copy
- Technical understanding of APIs, automations, and data workflows
- Experience using AI tools for day-to-day operations and optimization
- Strong problem-solving skills and ability to operate in fast-changing environments
- Comfortable working remote with U.S. client time zones
Nice to Have
- Experience in high-growth startups or early-stage companies
- Experience managing multiple client accounts simultaneously
- Familiarity with outreach tools and campaign infrastructure
Work Arrangement
Remote (Worldwide)
Why Join
- Own end-to-end client operations and campaign performance
- Work directly with the founder in a high-impact leadership role
- Operate in a fast-growing startup environment
- Opportunity to build and scale systems, processes, and playbooks
- Fully remote role with high ownership and autonomy
What Success Looks Like
- High client retention and low churn
- Strong campaign performance and deliverability outcomes
- Consistent, high-quality client experience and satisfaction
- Scalable and efficient delivery systems and processes
Additional Information
- Must be comfortable working remote with U.S. client time zones
