Hybrid Full-time

hey contact heroes GmbH is hiring a Head of Business Intelligence (m/w/d)

About the Role

We are hey contact heroes GmbH, looking for a Head of Business Intelligence (m/w/d) to shape the data-driven future of WHOW Games. In this role, you will provide strategic and operational leadership for the Business Intelligence & Data Infrastructure area, driving decisions across the company.

What You'll Do

  • Provide strategic and operational leadership for the Business Intelligence & Data Infrastructure area.
  • Lead a high-performance BI team consisting of Data Analysts, Analytical Engineers, and Data Engineers.
  • Further develop our data and analytics infrastructure, including Data Warehouse, ETL processes, and reporting architecture.
  • Manage requirements from Marketing, Product, and CRM teams, translating them into analyses and technical concepts.
  • Conceive and implement analytical models to optimize player retention, monetization, and in-game performance.
  • Build and maintain meaningful dashboards for data-driven decision-making in various departments.
  • Collaborate closely with C-Level, Game Design, Product, and Marketing teams to derive concrete measures.

What We're Looking For

  • A completed degree in Business Informatics, Statistics, Data Science, Business Administration, a related field, or comparable knowledge through professional experience.
  • Several years of experience in Business Intelligence or Data Analytics.
  • First leadership experience in interdisciplinary BI or Data teams.
  • Deep understanding of data visualization and experience with common tools like Tableau, Power BI, or Looker.
  • Very good knowledge of SQL and at least one programming language like Python or R.
  • Experience with cloud-based data architectures (e.g., BigQuery, Snowflake, AWS, GCP).
  • Strong ability to translate complex data into understandable insights and actionable recommendations.
  • Fluent language skills in English and German.

Nice to Have

  • Experience in the Games or Digital industry.
  • Passion for games and a good understanding of player psychology and monetization strategies.

Technical Stack

  • SQL, Python, R
  • Tableau, Power BI, Looker
  • BigQuery, Snowflake, AWS, GCP

Team & Environment

You will lead the BI team, which consists of Data Analysts, Analytical Engineers, and Data Engineers, and will report directly to C-Level.

Benefits & Compensation

  • Professional colleagues with years of experience in the industry.
  • Dynamic environment with flat hierarchies and quick decisions with room for own ideas.
  • Flexible working hours and the possibility to work remotely.
  • Regular company events.
  • Fruit, drinks, and meal allowances.
  • Subsidy for the Deutschland Ticket.
  • Membership at Wellpass possible.

Work Mode

This is a hybrid role based in Hamburg, Deutschland.

We are an equal opportunity employer.

Required Skills
SQLPythonRTableauPower BILookerBigQuerySnowflakeAWSGCPBusiness IntelligenceData AnalysisData VisualizationData WarehousingCloud Platforms
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About company
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Provides premier customer service solutions with over 500 agents in 17 countries. A market leader in work@home in the BPO/customer service environment, founded three years ago as part of the gevekom group.

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Posted 8 months ago