Responsibilities
- Define and maintain overall quality strategy which includes a consistent testing framework, quality gates, and acceptance criteria across the hardware portfolio.
- Lead structured investigations into hardware failures, perform root cause analysis, identify containment plans and ensure they are executed.
- Define and maintain the supplier performance monitoring, inspection plans for inbound inventory.
- Support returns triage and disposition decisions.
- Publish recurring quality dashboards and narratives for stakeholders and leadership.
- Contribute as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.
Requirements
- 7+ years in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices/peripherals/accessories.
- Hands-on experience building test plans, validation protocols, sampling plans, and launch quality gates.
- Familiarity troubleshooting hardware in the field (networking basics, peripherals, device OS behavior/logs) to isolate likely failure modes and support root cause investigations.
- Proven track record with root cause, CAPA/8D, and supplier management (scorecards, audits, escalation).
- Strong analytical skills with the ability to mine data from RMAs, support tickets, and operational systems to identify trends.
- Experience partnering cross-functionally with Product, Hardware Ops, Support, and Sales teams.
- Fluency in English as a working language is required for this position.
Benefits
- Lots of autonomy, flexible work culture and the option of fully remote work
- Genuine career opportunities in a company that’s creating new jobs every day
- Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
- Work in a team big enough for growth but lean enough to make a real impact
- Development of very high traffic products, used at the global scale
- Opportunities to learn and expand your skill set
- Become a valued part of the diverse and inclusive Lightspeed family
- Lightspeed equity scheme (we are all owners)
- Flexible paid time off policy
- Extended Healthcare benefits
- Health and wellness benefit of $500 per year
- Paid leave and assistance for new parents
- Mental health online platform and counseling & coaching services
- Volunteer day
Work Arrangement
Remote (Worldwide)
Team
Structure: Part of the wider team working cross-functionally with Product, Hardware Ops, Support, and Sales teams
Additional Information
- Fluency in English as a working language is required for this position.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.
