Responsibilities
- Lead and manage the full leasing lifecycle, from inquiry to move-in
- Conduct professional on-site tours and community presentations
- Maintain timely and effective follow-up with prospective residents
- Process rental applications, screenings, and required documentation
- Oversee maintenance staff and coordinate daily maintenance operations
- Ensure timely entry, tracking, and follow-up of maintenance requests
- Address resident concerns and resolve service-related issues promptly and professionally
- Promote a positive living environment and resident satisfaction
- Ensure compliance with Fair Housing and company policies
Requirements
- Proven sales and customer service experience
- Prior leasing or property management experience
- Strong interpersonal and communication skills
- Demonstrated ability to manage maintenance coordination and operational tasks
- Working knowledge of Fair Housing regulations and compliance standards
- Strong conflict resolution and negotiation skills
- Highly organized, dependable, and service-oriented
Nice to Have
- Experience with administrative or legal documentation related to property management is a plus
Benefits
- Medical, Dental, and Life Insurance
- Long-Term Disability & AD&D Coverage
- Flexible Spending Accounts (FSA)
- Supplemental Insurance Options
- 401(k): 100% match on first 3%, 50% match on 4–5%
- Paid Time Off: 10 days PTO (after 90 days)
Work Arrangement
On-site — Hamburg, New York
Position Overview
We are seeking an experienced and motivated Property Manager to lead leasing and property operations for a 120-unit 55+ independent senior living apartment community. This is an excellent opportunity to join a growing organization and play a key role in building a high-quality residential experience for our client's residents. The Property Manager will be responsible for driving occupancy, delivering exceptional customer service, and ensuring smooth day-to-day property operations. This role requires a professional who is both resident-focused and operationally strong, with the ability to lead leasing efforts and oversee maintenance activities.
What Success Looks Like
Improved occupancy and financial performance across the portfolio - Consistent compliance and operational execution - High levels of resident satisfaction and service quality
