Responsibilities
- Advise field HR, managers, and other stakeholders on the standard suite of reports.
- Manage and develop non-standard reports requested via the service delivery platform.
- Drive increased productivity and compliance through process improvements, standardization, and simplification with external partners and businesses.
- Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and company policy requirements.
- Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication.
- Provide ad-hoc operational support for assigned processes.
- Document all HRIS and master database process flows and updates as processes, vendors, and applications are revised.
- Ensure efficiency of technology in supporting employee transaction processes.
- Handle internal audit work and ensure compliance with Sarbanes-Oxley controls where applicable.
- Assist with and become an expert at resolving employee inquiries.
- Prepare and create necessary data and documentation for processing changes into the HR system.
- Execute Oracle HR data transactions.
- Respond to questions on administrative HR procedures and practices via multiple channels within ServiceNow (e.g., email, phone, chat, and case management system).
- Answer HR-related questions, provide guidance to both managers and employees, and escalate as appropriate.
- Educate employees on available services and encourage self-service tools and other systems.
- Ensure high-quality standards for all GWO activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the GWO organization.
- Identify outdated knowledge articles and/or the need to create new knowledge articles.
