Responsibilities
- Become skilled in reservation software (Firefly Reservations) to handle bookings and maintain precise records.
- Contact residents with pending checklist items and collect essential details including license plate numbers, site service agreements, rent payment status, and background check results.
- Respond to after-hours phone calls during designated time windows: weekdays from 4:00 PM to 8:30 PM CST, Saturdays from 10:00 AM to 6:00 PM CST, and Sundays from 12:00 PM to 5:00 PM CST.
- Oversee online listings on sites like Craigslist and Facebook by promptly replying to messages and emails to support booking conversions and resolve customer questions.
- Design and manage Facebook ad campaigns within a set budget, including ad creation, A/B testing, and responding to leads generated through the ads.
- Use available downtime to contact RV park owners from a provided list to build relationships and identify potential partnerships.
Work Arrangement
Remote
Other
- After-hours shifts: 4:00 PM to 8:30 PM CST on weekdays, 10:00 AM to 6:00 PM on Saturdays, and 12:00 PM to 5:00 PM on Sundays CST.
- Position is remote but restricted to the Philippines only.
- Background checks are part of the data collection and follow-up process.
- Must be able to work weekends and after-hours as required.
