Build the staffing, capacity, and forecasting models that turn business data into clear resourcing recommendations and inform budgeting and staffing decisions across services and advisory.
Own the dashboards, models, and reporting infrastructure that track the health of the services business, surfacing problems and strategic takeaways and giving leadership real-time visibility into utilization, capacity, and delivery quality.
Ship AI-first operational workflows and internal tooling that change how the team plans, staffs, and delivers day-to-day, turning manual processes into systems that scale.
Run the operating cadence - weekly capacity and resource reviews, customer assignments, and workload management - to keep cross-team execution on track.
Design and improve the delivery processes behind a high-quality, repeatable services operation, identifying opportunities, developing hypotheses, and executing tightly scoped projects end-to-end.
Drive the strategic planning process - OKR setting, business reviews, and long-range planning - and lead complex, multi-workstream initiatives from conception through implementation to shape investment priorities and roadmaps.
Partner with Services leadership to drive the key decisions, hold teams accountable to their targets, and keep the organization delivering against its KPIs and the services mission.

5-7 years in management consulting and/or strategy and operations at a high-growth B2B SaaS company, with a track record of owning complex workstreams end-to-end. Experience operating or scaling a professional services or delivery organization is a plus.
Proven success driving operational excellence; you've built repeatable systems from design through implementation and optimization, and you hold strong opinions about what best-in-class operations looks like.
Expert-level modeling and data analysis; you've used data to generate insights across a broad range of business problems and can explain what the numbers mean to any audience.
High ownership and a bias to action; you bring structure to ambiguity, translate strategic objectives into executable plans, sweat the details, and are tenacious about getting to the bottom of things.
Excellent communication and stakeholder management skills; you can influence without direct authority and keep multiple priorities aligned across busy cross-functional partners.

AI is already embedded in how you work, and you have a point of view on where it changes how operations teams run. Experience with Claude Code, Cursor, or similar tools is a strong plus.
You're hands-on with Salesforce, SQL, and BI tools like Sigma or Looker, and you build your own systems while knowing when to bring in engineering for the bigger lifts.

Hybrid — New York, San Francisco

Must be willing to work from an office 4 days per week (except for remote roles)
Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.

Watershed is hiring a GTM operations, sustainability advisory & services