Responsibilities
- Collaborate with customer leadership to develop scalable operating models, including organizational structure, customer engagement strategies, performance targets, headcount planning, capacity management, and customer segmentation.
- Develop data systems that provide leadership with real-time insights into retention, expansion, product adoption, customer health, and team performance by integrating CRM, product usage, and operational data, working closely with data and systems teams.
- Lead end-to-end retention forecasting and predictive analytics, establishing trusted methodologies, models, and reporting rhythms used by leadership.
- Design and implement AI-driven workflows across the customer lifecycle, including post-sale transitions, onboarding, engagement, and renewals, along with internal tools that transform daily operations.
- Manage key customer operating rhythms such as forecasting reviews, performance assessments, quarterly business reviews, and planning cycles, while driving cross-functional initiatives to improve execution, retention, and growth.
Work Arrangement
On-site — New York, San Francisco
What’s the interview process like?
Every candidate begins with 1 to 2 conversations to learn about the team, the company, and your background and interests. Depending on the role, next steps may include a skills assessment—such as a coding test for engineers, portfolio review for designers, or an experience-focused discussion—and may culminate in a panel interview conducted virtually or in person. Transparency and predictability are prioritized throughout.
What if I need accommodations for my interview?
The company is committed to an inclusive hiring experience and offers reasonable accommodations for candidates with disabilities, chronic health conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related requirements. Candidates needing support should contact their recruiter.
Other
- Candidates must be available to work in-office four days per week, unless applying for a remote position.
- The company maintains hub offices in San Francisco, New York, London, and Mexico City, with satellite locations in Denver, Sydney, Paris, and Berlin.
- Employees in office-based roles are expected to work on-site four days per week.
- Some roles are designated as remote and will be clearly marked as such on the job listings and in the role description.
