Build and deploy AI agents that act as co-pilots for Sales, AM, and CSM – from deal guidance and next-best-action recommendations to automated follow-ups and renewal nudges
Implement autonomous data orchestration: agents that listen to calls, parse emails, and update CRM fields with high accuracy, keeping the data foundation "AI-ready" at all times
Develop agentic automation frameworks that go beyond simple "if-this-then-that" workflows – agents that reason, adapt, and act on complex business logic
Design and maintain the signal-based data architecture that feeds AI models with real-time behavioural, engagement, and usage signals
Build automated forecasting pipelines that deliver floor/ceiling predictions based on historical patterns and current pipeline velocity
Collaborate with the Process Manager to translate process designs into technical implementations and automated workflows
Work closely with PlatformOps, Engineering and Data teams to ensure seamless integration across the tech stack (Salesforce, Hubspot, BI)
Continuously evaluate and integrate new AI tools and platforms; stay ahead of the rapidly evolving agentic AI landscape
Monitor agent performance, accuracy, and reliability; implement guardrails and feedback loops

3+ years of experience in a technical GTM, Sales Engineering, RevOps Engineering, or Marketing/Sales Automation role
Strong hands-on skills in building automations and integrations (APIs, webhooks, iPaaS platforms)
Profound experience with AI/ML in a business context – you've built or managed AI-powered workflows, chatbots, scoring models, or similar
Proficiency in prompt engineering and the ability to "program" AI agents to follow complex business logic
Familiarity with LLM-based tools and agentic AI frameworks
Solid understanding of CRM data models (ideally Salesforce) and how to maintain data quality at scale
Comfortable with scripting/coding (Python, JavaScript, or similar) – you can build prototypes and debug integrations
Passionate about the intersection of AI and revenue – you follow the space, experiment with new tools, and have strong opinions on what works
Fluent English

Hybrid work: Combine flexible remote work with team time in the Cologne office (on-site days depending on your location)
Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
Permanent contract with Europe's trusted brand
28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

Hybrid — Cologne, Berlin

Trusted Shops is hiring a GTM AI Engineer (f/m/d)