Build trust-based relationships with diaspora communities through in-person and online communications
Conduct customer research with transfer senders on a regular basis
Initiate, negotiate and build partnerships with community associations and organizations
Set up local offline and community-driven awareness campaigns
Source and lead community ambassadors, champions and influencers
Manage customers’ CRM
Optimize Operations with help from Product, Ops, Eng and Support teams
Deepdive into customer pain points and work with the different teams as well as the Country Manager to solve them
Travel to connect with and better understand the Latam diaspora and grow our customer base
Dedicate part of your time to call customers and respond to messages/comments across our our owned media channels
Work with the Country Manager to outline the growth plan for the market, including the growth strategy, monthly budget, targets, CAC, and CRM campaigns

Based in Mexico City or NYC.
Relevant experience in high growth-environments (startups, marketing, fintechs); we are flexible on seniority and open to junior or manager level candidates
Exceptional knowledge and networks among the Latam diaspora across [Mexico and Central America]
Strong business development/sales/marketing/analytical background
Experience driving execution-heavy growth initiatives and seasonal community campaigns
Strong interpersonal and communication skills
Passion for working with and for migrant communities
Resourceful and has the ability to get things done. Also doing “more” with “less”
Fluency in English and Spanish.

Having contacts with Latin influencers and celebrities in [location(s)] is a plus

Travel to connect with and better understand the Latam diaspora and grow our customer base
Flexible - you are comfortable setting your working hours to accomplish your goals, including work commitments on nights and weekends (e.g events or customer meetings)

Taptap Send is hiring a Growth Manager Latam