Responsibilities
- Lead by demonstrating exceptional hospitality standards for all guests and residents.
- Manage the complete guest experience, from pre-arrival outreach to departure support.
- Ensure accommodations, facilities, and staff are ready for group check-ins and transitions.
- Organize and carry out events for guests and residents in collaboration with Marketing and Sales teams.
- Maximize efficiency using property and guest management systems such as Guesty, Entrata, Remote Lock, Breezeway, and Slack.
- Maintain and support standard operating procedures, guest messaging, and experience workflows.
- Collaborate with housekeeping vendors to uphold cleanliness and service readiness.
- Act as the local point of contact between corporate sales departments and on-site teams.
- Assist in onboarding and managing group and corporate client accounts.
- Support responses to RFPs, booking system updates, rate management, and corporate leasing processes.
- Address inquiries from groups, resolve billing concerns, and manage on-site issues promptly.
- Perform routine reviews of third-party sales channels and online property listings.
Work Arrangement
On-site — Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, Seattle
