Responsibilities
- Design and deploy a unified intake process across all verticals: consistent, adopted, and auditable
- Build scorecards by job family in partnership with each TA
- Define and publish SLAs by vertical
- Create and maintain the TA wiki: the single source of truth for all processes, templates, and standards
- Build structured onboarding programmes for new ICs and incoming RPO partners
- Conduct quarterly process audits: identify drift, degradation, and non-compliance and act on it
- Build and maintain the monthly ExCo TA dashboard
- Produce hiring manager dashboards by vertical
- Run quarterly NPS analysis: candidate NPS by vertical, trend tracking, corrective alerts
- Measure and report on transformation impact: before/after on every major project
- Partner with the Head of TA to create the conditions for reliable, actionable reporting
- Lead full ATS & CRM deployment and configuration across all verticals
- Identify and eliminate low-value manual tasks through workflow automation
- Build and maintain ATS/HRIS integrations for seamless data flow
- Develop the 12-month AI roadmap in partnership with the Head of TA
- Identify use cases: job description generation, CV screening support, candidate communication automation
- Pilot and evaluate tools (Dust and equivalents), track adoption and efficiency gains
- Train the team on AI tools and embed them into existing workflows
- Set up degradation alerts on key metrics: NPS, TTH, ITW/hire ratios
- Build and monitor cross-vertical consistency on process, evaluation criteria, and candidate experience
- Produce corrective action plans when SLAs are missed or KPIs degrade
- Report quarterly to the Head of TA on operational health across all verticals
- Primary operational interface with HRIS on data flows and system integrations
- Interface with C&B on compensation benchmark data embedded in TA reporting
- Support People Partners on the design of the internal mobility tracking process
- Coordinate with RPO partners on SLA compliance and performance reporting
Requirements
- 5-8 years in Talent Acquisition, with at least 2-3 years in RecOps
- ATS deployment and optimisation (Lever, Greenhouse, Ashby, or equivalent & CRM)
- TA dashboard construction and C-level reporting
- Process design in a scale-up or high-growth environment
- Strong data culture: critical reading of TA metrics, not just reporting them
- Fully bilingual French / English
Nice to Have
- Genuine interest in AI and its applications to HR operations
Benefits
- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
Work Arrangement
Hybrid
Additional Information
- Fully bilingual French / English
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days
