Workstream is hiring a Global Operations Team Lead

Responsibilities

• Lead, mentor, and monitor the daily output of a team of Video Data Contributors and Quality Reviewers.
• Track key team metrics including daily upload volume, active contributor retention, and error rates.
• Conduct regular Q&A sessions and support office hours to answer contributor questions on filming protocols and hardware setup.
• Foster high engagement and lower churn across a contract-based/distributed team.
• Perform regular audits on uploaded video data to verify usability, camera positioning, lighting, and recording angles.
• Troubleshoot hardware setup issues (wearable multi-camera setups, head-straps, smartphone mounts) and resolve technical uploading bottlenecks (Google Drive, cloud tools).
• Identify recurring failure patterns in footage and work with the Operations Manager to update guidelines and training materials.
• Support the onboarding of new team members, conducting technical readiness checks and verifying required hardware/camera specs prior to project launch.
• Help manage local physical lab activities and equipment usage when transitioning to office-based operations.
• Enforce strict data privacy protocols (e.g., ensuring no PII or non-consented faces/sensitive items are present in footage).
• Track contributor hours, video task completion rates, and submission logs to assist management with compensation and bonus payouts.
• Assist the Recruiting team by screening incoming applications against specific operational criteria (e.g., camera/smartphone hardware specs, workplace access, schedule availability).
• Coordinate with People Ops to guide qualified candidates through document completion, NDA signing, and equipment setup, resolving bottlenecks to get contributors ready quickly.
• Track squad capacity and candidate conversion rates, flagging upcoming contributor shortages to the Recruiting team to trigger hiring drives before production targets are missed.
• Audit weekly contributor activity logs against verified, usable video uploads to ensure the company only pays for approved footage.
• Consolidate squad data into accurate 'Ready-to-Pay' reports and submit them to the Finance/Payroll team on scheduled payout cycles.
• Act as the primary administrative contact for contributor payment inquiries, investigating and resolving discrepancies between submitted logs and final payouts.

Requirements

• 3+ years of experience as a Team Lead or Senior Specialist in BPO, AI Data Annotation, Marketplace Operations, or Tech Operations.
• Tech-savvy with hands-on experience using multi-camera hardware, smartphones, or recording wearables. Ability to quickly master and teach multi-angle recording nuances.
• Exceptional attention to detail with experience auditing visual or data-driven deliverables.
• Excellent verbal and written English communication skills; comfortable hosting team syncs and drafting operational guidelines.
• Comfortable working with distributed/gig workforce structures and operating in a high-growth startup environment.

Nice to Have

• Prior experience in AI/Computer Vision data collection, Data Labeling, or Media Production/QA.
• Experience in hardware tracking or logistics management.
• Exposure to working with cross-functional global teams (US and Philippines).

Work Arrangement

Hybrid — Metro Manila

Day In The Life

Team Leadership & Daily Operations Lead, mentor, and monitor the daily output of a team of Video Data Contributors and Quality Reviewers. Track key team metrics including daily upload volume, active contributor retention, and error rates. Conduct regular Q&A sessions and support office hours to answer contributor questions on filming protocols and hardware setup. Foster high engagement and lower churn across a contract-based/distributed team. Technical Guidance & Quality Assurance Perform regular audits on uploaded video data to verify usability, camera positioning, lighting, and recording angles. Troubleshoot hardware setup issues (wearable multi-camera setups, head-straps, smartphone mounts) and resolve technical uploading bottlenecks (Google Drive, cloud tools). Identify recurring failure patterns in footage and work with the Operations Manager to update guidelines and training materials. Onboarding & Hardware Coordination Support the onboarding of new team members, conducting technical readiness checks and verifying required hardware/camera specs prior to project launch. Help manage local physical lab activities and equipment usage when transitioning to office-based operations. Compliance & Administration Enforce strict data privacy protocols (e.g., ensuring no PII or non-consented faces/sensitive items are present in footage). Track contributor hours, video task completion rates, and submission logs to assist management with compensation and bonus payouts. Recruitment Support & Onboarding Coordination Application Screening Support: Assist the Recruiting team by screening incoming applications against specific operational criteria (e.g., camera/smartphone hardware specs, workplace access, schedule availability). Onboarding Execution: Coordinate with People Ops to guide qualified candidates through document completion, NDA signing, and equipment setup, resolving bottlenecks to get contributors ready quickly. Pipeline Status Tracking: Track squad capacity and candidate conversion rates, flagging upcoming contributor shortages to the Recruiting team to trigger hiring drives before production targets are missed. Financial Reconciliation & Payroll Coordination Hours & Data Reconciliation: Audit weekly contributor activity logs against verified, usable video uploads to ensure the company only pays for approved footage. Finance Reporting: Consolidate squad data into accurate 'Ready-to-Pay' reports and submit them to the Finance/Payroll team on scheduled payout cycles. Payout Support & Dispute Resolution: Act as the primary administrative contact for contributor payment inquiries, investigating and resolving discrepancies between submitted logs and final payouts.

Who You Are

Leadership Experience: 3+ years of experience as a Team Lead or Senior Specialist in BPO, AI Data Annotation, Marketplace Operations, or Tech Operations. Technical Aptitude: Tech-savvy with hands-on experience using multi-camera hardware, smartphones, or recording wearables. Ability to quickly master and teach multi-angle recording nuances. Eye for Quality: Exceptional attention to detail with experience auditing visual or data-driven deliverables. Communication: Excellent verbal and written English communication skills; comfortable hosting team syncs and drafting operational guidelines. Adaptability: Comfortable working with distributed/gig workforce structures and operating in a high-growth startup environment. Preferred Qualifications Prior experience in AI/Computer Vision data collection, Data Labeling, or Media Production/QA. Experience in hardware tracking or logistics management. Exposure to working with cross-functional global teams (US and Philippines).

Working Conditions & Requirements

Work Setup: Initial remote/work-from-home setup, transitioning to a hybrid/office-based setup in Metro Manila (2 to 4 days per week). Compliance: Strict policy on moonlighting; candidates must agree to background check.

Other

• Work Setup: Initial remote/work-from-home setup, transitioning to a hybrid/office-based setup in Metro Manila (2 to 4 days per week).
• Compliance: Strict policy on moonlighting; candidates must agree to background check.