Responsibilities
- Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
- Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
- Work and communicate cross-functionally within Flexport
- Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
- Use metrics to spot opportunities to improve and deliver great performance in your role.
- Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
- Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.
Requirements
- Strong written and verbal communication skills.
- Strong attention to detail in a high-energy, fast-paced environment.
- Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
- Fluency in English, both written and verbal.
- A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
Nice to Have
- Bachelor's/Associate's degree OR 1+ year of relevant experience preferred.
- New graduates are encouraged to apply!
- Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
Work Arrangement
Remote (Country) — North America
Additional Information
- Opportunity for future international relocation and expansion into new markets.
- Must follow Standard Operating Procedures (SOPs) to meet KPIs and SLAs.
