Responsibilities
- Lead the creation of shipping solutions that are cost-effective, compliant, and aligned with customer expectations and operational goals
- Establish and monitor vendor performance indicators and region-specific key performance metrics
- Guide and direct the logistics team to ensure high-quality execution and operational excellence
- Oversee the progress of Europe-focused initiatives, tasks, risk assessments, and deliverables
- Manage training programs for team members to ensure clarity on procedures, systems, and regulatory compliance
- Act as a subject matter expert with deep understanding of European markets, logistics regulations, customs protocols, and carrier capabilities
- Cultivate strong partnerships with vendors to resolve delivery issues and explore joint improvement opportunities
- Design and launch innovative shipping programs tailored to assigned regional lanes
- Set up and continuously enhance logistics processes for designated routes and carriers
- Conduct research, collect data, and analyze trends for specific lanes and projects to generate actionable insights
- Proactively identify and define opportunities to enhance customer service and internal workflows
- Maintain accurate records in the transportation management system, including carrier rates, routing details, transit times, pickup schedules, VAT settings, tracking configurations, and shipping content
- Investigate missing shipments and damaged goods, and monitor package movement between customs brokers and logistics teams
- Identify and implement process improvements in collaboration with internal departments and external partners
- Engage daily with freight forwarders and logistics providers to ensure on-time shipments
- Conduct regular audits, adhere to internal compliance protocols, review logistics workflows, and assist leadership with contract reviews as needed
- Collect vendor quotes and prepare pricing update reports for accounting and management teams
- Monitor and manage transit timelines for assigned lanes, investigating delays with internal teams, carriers, and customs brokers
- Participate in corporate meetings when required
- Support special projects as assigned
Work Arrangement
Hybrid
Team
Leads the Global Logistics team; reports to Supervisor and Director of Global Logistics
Other
- Hybrid working model: 3 days per week onsite in the Amsterdam office with flexibility to work remotely on other days
- Professional, yet casual work environment
- Office / Warehouse environment
- Collaborate with global teams across multiple time zones; flexibility in working hours may be required
- Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. Frequent sitting, use of hands and fingers, bending, stooping, and reaching with hands and arms are required
- Work Environment: Noise level is typically moderate
