Responsibilities
- Lead, mentor, and develop a growing distributed team of five to six systems and network professionals across multiple countries and time zones.
- Own performance management, career development planning, hiring, and onboarding for the team.
- Establish and enforce operating standards for documentation quality, ticket hygiene, change management, and on-call responsiveness.
- Build genuine team cohesion across a workforce that is remote by default and rarely in the same room — deliberate communication rhythm, clear ownership, and shared standards.
- Own the availability, performance, and lifecycle of data center IT infrastructure across the global portfolio — server, storage, virtualization, network, and monitoring.
- Ensure consistent execution of backup and restore validation, patching, monitoring coverage, and access management across all sites.
- Own major incident response: coordinate the response, drive root cause analysis, and ensure remediation actions are completed rather than merely logged.
- Manage the vendor and integrator relationships that support site IT — hold partners to their contractual commitments and to a professional standard of delivery.
- Drive down alert noise and eliminate recurring incidents rather than absorbing them as routine.
- Lead IT scope for new facility deployments and expansions — planning, procurement, structured cabling coordination, IDF and MMR standup.
- Coordinate IT delivery against construction and commissioning schedules, and escalate early and clearly when IT's window is being compressed.
- Manage the technical standards library — SOPs, build standards, naming and addressing conventions, and site documentation — and hold the team to it.
- Partner with Corporate IT, Security & Compliance, Controls, and Operations to ensure site delivery is aligned across functions.
- Manage hardware refresh cycles, capacity planning, IT capital and operating budget input for your area.
Benefits
- Paid time off
- Paid holidays
- 401k
- Full coverage medical, dental and vision
Work Arrangement
Remote (Worldwide) — North America, Western Europe, Israel
Other
Willingness to travel to sites across North America and Europe as project schedules require.
