Responsibilities
- Lead the program on a day-to-day basis, ensuring consistent execution, governance, and performance across all global regions.
- Establish and maintain global operating standards, processes, and governance frameworks.
- Orchestrate delivery using a hub-and-spoke model based in Columbus, OH, with regional leadership in North America and EMEA.
- Serve as the central leader aligning service delivery, account management, and operations under a unified strategy.
- Act as the primary executive partner to stakeholders, maintaining a strong relationship with the Global Chief Procurement Officer.
- Lead all Executive Business Reviews, strategic planning sessions, and long-term roadmap discussions.
- Provide strategic advisory on workforce optimization, program expansion, and operating model evolution.
- Build and maintain trusted relationships with senior leaders across procurement, HR, finance, and business units.
- Support the program's profit and loss, including revenue performance, margin optimization, and cost management.
- Identify and drive opportunities for program expansion, value creation, and commercial growth.
- Ensure financial discipline across all delivery aspects, including vendor management, workforce utilization, and operational efficiency.
- Oversee day-to-day delivery of MSP, EOR, and AOR services, ensuring alignment with SLAs, compliance standards, and client expectations.
- Drive operational consistency across regions while allowing for market-specific nuances.
- Lead resolution of complex escalations related to payroll, worker classification, compliance, and program performance.
- Ensure high-quality reporting and insights to support client decision-making.
- Lead, coach, and develop a global team of 17 or more across service delivery, account management, and operations.
- Partner with regional leads in North America and EMEA to ensure alignment, accountability, and performance.
- Build a strong, collaborative team culture focused on accountability, continuous improvement, and client success.
- Oversee organizational design and resource planning to support program growth.
- Support and execute the global program roadmap, including new capability launches and market expansion.
- Lead enterprise-wide change management initiatives to drive adoption of new processes, tools, and service models.
- Identify and implement process improvements, automation, and technology enhancements.
- Drive expansion into new regions and capabilities in alignment with client strategy.
- Serve as operational compliance lead, ensuring compliance with all applicable labor laws, classification standards, and regulatory requirements.
- Maintain strong governance across payroll, onboarding, classification, and vendor engagement processes.
- Partner with internal and external stakeholders to proactively identify and mitigate risks.
- Ensure audit readiness and defensible program operations at all times.
Requirements
- 8+ years of experience in contingent workforce management, MSP, staffing, or workforce solutions leadership.
- Proven success managing large-scale, global programs with multi-region delivery models.
- Demonstrated experience with P&L ownership and financial performance management.
- Strong understanding of worker classification, employment law, and global compliance frameworks.
- Experience leading distributed, cross-functional teams at scale.
- Exceptional executive presence with the ability to influence C-level stakeholders.
- Experience driving transformation, change management, and program expansion initiatives.
- Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights.
Nice to Have
- Bachelor's degree preferred but not required; relevant professional experience, demonstrated skills, and a track record of success will be considered in place of a degree.
Benefits
- 20 days of Paid Time Off (PTO)
- 11 paid holidays
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Pet Insurance
- Legal Benefits
- 401(k) Program with employer match
- Employee Assistance Programs
- Uncapped Commission
- Summer Fridays
- Flexible Work Schedule: Hybrid work schedule, 3 days a week on-site
- Vibrant company culture with monthly events and in-office amenities
- Employee Wellness Programs
- Employee Discounts through Working Advantage
- Professional Development Opportunities
- Commuter Benefit Program
Compensation
Not specified
Work Arrangement
Hybrid — Columbus, OH, Westerville, OH, North America, EMEA
Team
Global team of 17+ across service delivery, account management, and operations, with regional leads in North America and EMEA.
Other
- Physical Requirements: Ability to sit at a desk for a long period of time; Ability to commute to our Westerville, OH office on a hybrid schedule.
- EEO Statement: As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation, and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation. EOE/M/F/D/V/SO
Not specified
