HubSpot is hiring a German Customer Support Specialist

As a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses. Collaboration within a dynamic team environment will foster a positive, inclusive culture where continuous learning and feedback are encouraged. We’re a hybrid team, with this role being open in our Dublin office with remote and flex options inside of Ireland. This role is a full-time position. We are looking for people who: - Are fluent in English and German - Have a minimum of 1 year of experience in a customer support or technical support role, preferably within a software or technology company - Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries - Are adept at understanding and using product documentation to resolve customer issues effectively - Are self-motivated, always curious, and consistently eager to learn, with a growth mindset - Enjoy developing technical skills and acquiring comprehensive knowledge of our product and related technical concepts - Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value - Thrive in a dynamic and collaborative environment and are comfortable with ambiguity - Embody our HEART values and contribute positively to our company culture In this role, you will: - Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes - Apply business acumen to customer situations to proactively identify challenges and opportunities - Remove technical barriers for customers and guide them through various tools within HubSpot - Independently utilise support resources and tools to comprehend new and technical information - Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimising escalations and resolution time - Identify and diagnose software issues to enhance the product experience for customers - Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth - Collaborate within HubSpot to deepen customer engagement with our platform and enhance overall customer experience - Serve as a role model and trusted advisor, demonstrating a customer-first mindset and taking ownership of even the most complex and sensitive issues