Responsibilities
- Provide strategic and operational leadership across multiple airport service contracts and operational functions.
- Lead operational planning, workforce strategies, and business continuity initiatives.
- Drive performance through operational reviews, audits, customer feedback, and key performance indicators.
- Foster a culture of accountability, professionalism, service excellence, and continuous improvement.
- Lead a safety-first culture where compliance and risk management are embedded in daily operations.
- Ensure compliance with company policies, airport regulations, employment legislation, labor agreements, and customer requirements.
- Partner with Health and Safety teams to investigate incidents, implement corrective actions, and strengthen prevention strategies.
- Promote our "Don't Walk By" culture at every level of the organization.
- Maintain accountability for revenue, profitability, labor performance, productivity, and overall business results.
- Identify operational and financial opportunities, risks, and improvement initiatives.
- Drive innovation and operational excellence across the portfolio.
- Support customer retention, contract renewals, service expansion opportunities, and future business growth.
- Build, coach, and develop high-performing leadership teams.
- Drive succession planning and leadership development initiatives across the operation.
- Create an environment where leaders are empowered, supported, and held accountable.
- Foster a culture of collaboration, inclusion, recognition, and continuous learning.
- Build trusted relationships with airport authorities, airlines, unions, government agencies, and key stakeholders.
- Ensure consistent delivery against contractual commitments and customer expectations.
- Support operational improvements that enhance service quality and customer experience.
- Partner closely with Human Resources, Labor Relations, Finance, and operational leaders.
- Support positive labor relations within a unionized environment.
- Lead change management initiatives that improve operational effectiveness and business performance.
- Drive alignment between operational priorities and organizational goals.
Requirements
- Senior operations leader with experience in complex, fast-paced environments.
- Proven ability to build high-performing teams and deliver exceptional results for customers.
- Experience leading large-scale operations, preferably in airport or transportation services.
- Strong leadership skills with a track record of developing people and future leaders.
- Demonstrated commitment to safety, compliance, and risk management.
- Experience working in unionized environments and supporting positive labor relations.
