Responsibilities
- Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time
- Expand and deepen live channel integrations — including voice, messaging, and emerging platforms — across Stripe's global support operations
- Debug and solve critical production issues across services and multiple levels of the stack
- Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
- Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues
Requirements
- 5+ years of industry software engineering experience
- Native Mandarin fluency
- Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies
- Superb communication skills working with both technical and non-technical stakeholders
- Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
- Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
- User empathy and a customer-centric approach to problem solving
Nice to Have
- Experience building or integrating third-party platform APIs, particularly in the communications or customer support tooling space
- Familiarity with real-time communication systems or messaging infrastructure
- Demonstrated technical leadership on ambiguous, impactful projects
- Good understanding and practical knowledge of cloud-based services (e.g., gRPC, GraphQL, Docker/Kubernetes, AWS, etc.)
Additional Information
- Native Mandarin fluency
