Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
Take the initiative to add a personalized experience
Dealing with payments (credit cards and cash)
Communicate with guests by email and on the phone
Willing to work morning or afternoon shifts according to the needs of the business
Enrol our guests in Accor Loyalty Membership
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
Service focused personality is essential; experience is an asset
Dealing with guest complaints following Accor standards
Great communication with all departments
Making sure all important information is passed to the next shift and your colleagues
Assure the task list has been done
Being proactive in sorting-out problems
Working with Opera or related systems is a plus
Fluency in English

Willing to work morning or afternoon shifts according to the needs of the business
Dealing with payments (credit cards and cash)
Communicate with guests by email and on the phone
Enrol our guests in Accor Loyalty Membership
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
Dealing with guest complaints following Accor standards
Great communication with all departments
Making sure all important information is passed to the next shift and your colleagues
Assure the task list has been done
Being proactive in sorting-out problems

Accor Group is hiring a Front Office Team Member