Responsibilities
- Greets and welcomes patients and visitors with an upbeat attitude and warm, inviting smile—whether in person or over the phone—while answering or directing inquiries and efficiently checking in patients.
- Delivers a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling in person or via phone.
- Manages scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage.
- Maintains on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays.
- Receives and processes incoming faxes promptly, ensuring timely communication and documentation.
- Performs accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates.
- Generates reports, logs, and lists, including financial reconciliations and patient retention tracking, with a high level of accuracy.
- Ensures co-pays are tallied, reconciled, and manages credit extended to patients.
- Sets up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information.
- Contacts treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtains Plans of Care, updating the system accordingly.
- Assists patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines.
- Educates patients on proper equipment use and exercise techniques to ensure safety and effectiveness.
- Prepares patients for therapy treatments by providing comfort, assistance, and reassurance.
- Provides information to patients by answering questions, addressing concerns, and alleviating fears with empathy and professionalism.
- Maintains patient confidentiality and protects sensitive information in compliance with HIPAA guidelines and clinic policies.
- Maintains a safe, clean, and organized environment by complying with all procedures, rules, and regulations.
- Performs light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal to ensure a hygienic treatment area.
- Prepares treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols before patient arrival.
- Answers calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills.
- Maintains physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies.
- Performs other duties and assignments as required to support clinic operations and patient care
Requirements
- While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
- The staff member can regularly lift and/or move up to 40 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and depth perception.
Additional Information
- Days & Hours: Monday-Thursday 1130am-8pm, Friday 930am-6pm
- The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate.
- Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company’s services (may include: visitors, patients, staff members, or others).
