Responsibilities
- Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
- Provide exceptional customer service throughout the patient’s journey, maintaining a professional and positive demeanor.
- Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
- Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits.
- Collaborate with team members to identify patient success stories for online endorsements.
- Assist with patient inquiries and follow-ups, both pre- and post-operative.
- Support cross-selling of additional services by preparing quotes and consent forms, as needed.
Requirements
- High school diploma or equivalent
- Experience in customer service or front-desk roles, ideally in medical or aesthetic settings
- Excellent verbal and written communication skills with strong interpersonal abilities
- Ability to multitask and prioritize effectively in a fast-paced environment
- Proficiency with computer systems and software, including Microsoft Office
- Professional demeanor and commitment to providing exceptional client experience
Nice to Have
- Bachelor’s degree preferred
- Knowledge of medical terminology and procedures (preferred but not required)
