Mercier Consultancy is hiring a French Speaking Customer Service Agent to provide exceptional remote support to French-speaking clients of a leading telecom company based in Greece. You will ensure a seamless customer experience by resolving inquiries and issues.
What You'll Do
- Help French-speaking customers through phone, email, and chat with telecom-related inquiries and concerns.
- Provide clear and accurate information about telecom products, services, and billing queries.
- Resolve customer complaints efficiently and ensure high levels of customer satisfaction.
- Document all customer interactions accurately for future reference and quality assurance.
- Collaborate with internal teams to improve service delivery and customer experience.
- Stay informed about the latest telecom products and industry trends to offer knowledgeable support.
- Gather customer feedback to help identify opportunities for service improvements.
What We're Looking For
- Fluency in French and English, both written and spoken.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using customer service software and tech tools.
- A genuine interest in telecom products and services.
- Ability to work independently and as part of a remote team.
Nice to Have
- Experience in customer service, preferably in the telecom sector.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a remote position for candidates based in Greece.
