Responsibilities
- Serve as the main contact for resolving technical platform issues for internal teams and external participants
- Evaluate the technical proficiency of users to deliver tailored and timely support
- Ensure participants are properly briefed and ready to join their scheduled interviews punctually
- Guide the initiation of planned interviews and offer real-time troubleshooting when necessary
- Assist in preparing moderators and interpreters through training sessions before project launch
- Identify, prioritize, and relay technical problems to the Product Owner and Engineering team
- Record details of technical issues and their solutions to enhance customer support and internal workflows
- Maintain current knowledge of product updates and features to provide accurate internal technical advice
Work Arrangement
Remote (Worldwide)
Other
- Multilingual
- Remote
- US hours
