ServiceNow is looking for a Senior Forward Deployed Solution Engineer to act as the technical lead for strategic customer engagements. You will partner directly with customers to design, implement, and deliver solution-ready AI applications in agile sprints, owning everything from backend services to LLM pipelines and front-end integrations.
What You'll Do
- Build solution-ready, LLM-enabled applications spanning backend logic, data orchestration, and front-end UI.
- Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments.
- Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements.
- Shape developer experience by sharing feedback with platform and product teams.
- Deliver production-ready solutions in agile end-to-end sprints.
- Engineer with versatility across APIs, orchestration pipelines, vector DBs, LLM frameworks, and UI components.
- Operate with agility to integrate with legacy systems, navigate ambiguity, and ship safely at speed.
- Codify patterns by building scaffolds, SDKs, and documentation to scale success across customers.
- Influence platform strategy through field-tested insights and extensible code.
What We're Looking For
- 8+ years of software engineering experience.
- 2+ years building systems in customer-facing or embedded roles.
- Proven ability to design and implement AI-native software in production environments.
- Strength in backend (Python, Node.js, Java), frontend (React, Angular), and APIs (REST/GraphQL).
- Familiarity with LLM tooling: LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Skilled in debugging distributed systems, tuning for latency, and implementing monitoring.
- Platform mindset to contribute to shared SDKs and tools, raising engineering velocity for the whole org.
- Product sensibility to prioritize for user value, MVP iteration, and long-term scale.
- DevOps fluency deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code.
- Able to travel up to 30% to embed onsite and deliver where it matters.
Nice to Have
- Experience integrating AI into SaaS platforms like ServiceNow or Salesforce.
- Track record of production deployments in secure, regulated enterprise environments.
- Contributions to dev experience tooling, frameworks, or reusable AI scaffolds.
Technical Stack
- Languages & Frameworks: Python, Node.js, Java, React, Angular
- APIs: REST/GraphQL
- AI Tooling: LangChain, Semantic Kernel
- Cloud Platforms: AWS, Azure, GCP
Team & Environment
You'll join the Applied AI Forward Deployed Engineering (FDE) team, partnering directly with strategic customers.
Work Mode
This position follows a hybrid work model.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
