Responsibilities
- Develop a deep understanding of Palantir’s products and operational processes
- Go on-call, responding quickly and effectively to mission-critical incidents
- Diagnose, resolve, and proactively prevent issues encountered in the field
- Collaborate with internal stakeholders to increase the scalability and reliability of Foundry workflows for our customers
- Identify recurring pain points and inefficiencies, and take initiative to automate or streamline workflows
- Advocate for and implement product enhancements based on insights gleaned from the field
- Create clear, actionable documentation and share best practices to elevate team and company-wide reliability
Requirements
- Background in Computer Science, Engineering, Information Systems, or other technical field
Nice to Have
- Ability to work independently and collaboratively to solve ambiguous technical and operational challenges
- Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders
- Proficiency in Python, Java, and SQL
- Familiarity with parallel data processing and Spark job optimisation
- Strong organisational skills and attention to detail, with the ability to prioritise effectively
- Resourcefulness and creativity in fast-paced, dynamic environments
- Experience with root cause analysis and documenting solutions for broader impact
- Enthusiasm for hands-on problem-solving, continuous improvement, and knowledge sharing
Additional Information
- While active work is not required on weekends or outside business hours, you must be available to respond to critical outages during assigned on-call weeks.
