Responsibilities
- Manage end-to-end customer relationships after sale for strategic biopharma clients, acting as the primary liaison to ensure a reliable and high-standard customer experience
- Schedule and lead routine customer reviews, identifying opportunities and potential challenges early through proactive communication
- Aggregate and maintain a centralized record of customer feedback, feature requests, and concerns, detecting trends and converting them into prioritized product enhancements
- Create and present refined, data-backed reports and summaries for client stakeholders by transforming complex datasets into clear, persuasive stories
- Work hand-in-hand with business development and engineering teams to define scope and priority for customer-driven product updates, representing customer needs internally
- Help guide the development and strategy of customer-facing product features and tools, contributing to roadmap and management decisions
- Design and implement simple AI-powered utilities and automated workflows to improve reporting efficiency and minimize manual tasks over time
- Partner with executive leadership on shaping account strategies, renewal timelines, and identifying growth potential across biopharma and insurance clients
Work Arrangement
Hybrid — Downtown SF
