Responsibilities
- Operate and maintain software systems with emphasis on monitoring, alerting, and configuration management, while managing version upgrades.
- Implement new platform releases at client sites and transition existing deployments to modern infrastructure architectures.
- Diagnose and enhance backend services and infrastructure to improve long-term performance, stability, and growth capacity.
- Minimize manual intervention by automating operational workflows, processes, and standard procedures.
- Deliver technical support for live system issues, driving rapid resolution with limited disruption; participate in rotating on-call coverage.
- Design and build custom tools within Foundry and Apollo to address complex infrastructure problems.
Benefits
- Comprehensive medical, dental, and vision coverage available for employees and qualifying dependents.
- Automatic enrollment in basic life insurance, accidental death and dismemberment (AD&D), and disability protection.
- Eligibility for commuter expense benefits.
- Financial and logistical support for qualifying relocation moves.
- Unlimited paid time off without accrual limits, subject to team coordination.
- Guaranteed two weeks of paid leave scheduled at year-end, adjusted for operational needs.
- Ten company-recognized paid holidays annually.
- Leave of absence options for military duty, health-related needs, and other qualifying events.
- Paid parental leave and access to subsidized backup childcare for all parents.
- Benefits supporting fertility treatments, adoption, surrogacy, and reproductive preservation.
- One-time financial stipend to assist with costs associated with a new child.
- Eligibility to participate in a 401(k) retirement savings plan with company matching.
Work Arrangement
On-site
Other
- Must possess an active US security clearance at the Top Secret level or higher.
- Required to join a rotating on-call support schedule.
- Onsite office presence is mandatory when the position is listed as Onsite.
- Some teams may offer hybrid work models, allowing remote work one or two days per week.
- Remote work is permitted only under rare circumstances and must originate from the employee's state of record.
