Responsibilities
- Manage operations and support for software platforms, including system monitoring, alerting, configuration, and version updates.
- Implement new software products at client sites and transition existing systems to updated infrastructure architectures.
- Diagnose and resolve technical issues in services and infrastructure, prioritizing long-term stability and growth capacity.
- Streamline operational tasks by automating processes, workflows, and standard procedures where feasible.
- Deliver technical support for live system incidents, ensuring rapid resolution and minimal disruption to critical functions, including participation in an on-call rotation.
- Design and implement custom solutions using internal platforms to address complex infrastructure problems.
Benefits
- Eligible employees and dependents may enroll in medical, dental, and vision coverage, along with voluntary life insurance options.
- All employees receive base coverage for life insurance, accidental death and dismemberment (AD&D), and disability benefits.
- Commuter benefits are available to support transportation costs.
- Relocation assistance is provided for qualifying candidates moving to accept the position.
- Unlimited paid time off policy with no accrual limits, allowing flexible use based on team needs.
- Guaranteed two weeks of paid time off scheduled at year-end, subject to operational requirements.
- Ten paid holidays are offered annually.
- Leave of absence programs support extended time away for medical reasons or military service.
- New parents receive paid parental leave and access to subsidized backup childcare services.
- Comprehensive fertility and family planning benefits, including adoption, surrogacy, and reproductive preservation support.
- A financial stipend is available to help cover expenses related to new children.
- Eligible employees can participate in a 401k retirement savings plan.
Work Arrangement
On-site
Other
- Must hold an active US Security clearance or be eligible and willing to obtain one.
- Participation in a rotating on-call support schedule is required.
- Relocation assistance is offered for this position.
- In-person work is encouraged; some teams may offer hybrid arrangements, though remote work is permitted only under rare circumstances.
- For roles designated as Onsite, employees must report to an office location.
- Employees in remote roles must perform work from the state where they are officially employed.
