Responsibilities
- Partner directly with enterprise customers to design, build, and implement Kong-based solutions across cloud, hybrid, and on-premise environments.
- Lead hands-on implementation efforts for API gateways, AI gateways, service mesh, developer portals, and related connectivity technologies.
- Build automation frameworks, migration tooling, custom integrations, and reusable accelerators to simplify customer adoption and modernization efforts.
- Drive migration initiatives from legacy API management platforms to Kong.
- Work closely with customer developers, platform teams, architects, security teams, and executives to solve complex technical and operational challenges.
- Develop production-grade code, scripts, plugins, CI/CD integrations, Kubernetes automation, and infrastructure tooling as part of customer engagements.
- Collaborate with Kong Product and Engineering teams to influence roadmap priorities based on real-world customer feedback and implementation learnings.
- Create reusable best practices, technical assets, reference architectures, documentation, and design patterns to scale delivery excellence across the organization.
- Support strategic customer initiatives involving AI connectivity, governance, platform modernization, and cloud-native transformation.
Requirements
- 8+ years in customer-facing engineering, platform engineering, professional services, site reliability engineering, or software engineering roles.
- Strong hands-on software engineering and implementation experience.
- Experience with API gateways, API management, integrations, or distributed systems platforms.
- Strong Kubernetes and cloud-native infrastructure expertise.
- Experience building automation frameworks, deployment tooling, CI/CD pipelines, or migration tooling.
- Strong proficiency in Linux, networking, cloud infrastructure, and DevOps practices.
- Experience with major cloud providers including AWS, Azure, or GCP.
- Programming experience in languages such as Python, Go, Java, JavaScript, or Lua.
- Experience with Infrastructure-as-Code and automation tooling such as Terraform, Helm, Ansible, or GitOps frameworks.
Nice to Have
- Prior experience working in API Management, Open Source, Middleware, SaaS, or Infrastructure software companies is highly preferred.
