About the Role
The ideal candidate will bridge technical expertise with frontline problem-solving, working directly with customers to implement, adapt, and optimize software systems in dynamic environments.
Responsibilities
- Deploy and configure AI-powered applications at customer locations
- Diagnose and resolve technical issues during on-site integration
- Collaborate with engineering teams to relay field feedback
- Customize software behavior to meet specific client workflows
- Ensure systems operate reliably in real-world conditions
- Work closely with operations staff to understand pain points
- Document field observations and recommend product improvements
- Support pilot programs and proof-of-concept deployments
- Troubleshoot connectivity, hardware, and sensor integration issues
- Translate customer requirements into technical specifications
- Assist in post-deployment training and support
- Monitor system performance and implement optimizations
- Coordinate with cross-functional teams during rollout phases
- Maintain up-to-date knowledge of field deployment tools
- Respond to urgent field incidents as needed
- Validate data accuracy and system responsiveness
- Ensure compliance with security and access protocols
- Gather user feedback for future development cycles
- Work in varied physical environments including industrial sites
- Adapt quickly to changing project priorities and timelines
Nice to Have
- Experience in industrial automation or logistics
- Background in robotics or sensor networks
- Prior work with AI-driven decision systems
- Knowledge of edge computing architectures
- Exposure to Kubernetes or orchestration tools
Compensation
Competitive salary with equity and benefits package
Work Arrangement
Hybrid role with field and office presence required
Team
Collaborative team working across engineering, product, and customer success
What You’ll Do
- Spend significant time on customer sites deploying intelligent systems
- Act as a technical liaison between product teams and end users
- Iterate on solutions based on real-time operational feedback
Why This Role Matters
- Your work directly impacts how clients adopt and benefit from advanced technology
- You help shape product evolution through frontline insights
Available for qualified candidates
